Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide evidence through photographs when you request a return. Items that do not meet these criteria may not be accepted for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the product. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different model or color, you must return the original item and place a new order for the desired product. Follow the return process outlined above to return the original item before making a new purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened or used products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns that do not comply with our policy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with wellwavehub.com is satisfactory.